7 Days Return and Refund Policy
If the products ordered and received by you from us does not meet your requirement, you can return such products to us. You can make a request for return of the product within 7 days of receipt of products by you and we will arrange to have the same picked up. After expiry of 7 days, the option for return will not be available for you, however you can have the same exchanged on the terms and conditions as contained herein. All made to order and / or customized jewellery will be eligible under Lifetime Exchange Policy. All the following conditions are required to be met for 7 Days Return and Refund Policy:
The products must be unused.
The labels and tags should be intact.
Packaging material, accessories and other literature should be intact.
There should be no scratches or products or mutilation of the products.
Once we receive the products, we will have an internal laboratory check to be conducted for quality and damages, if any. Once we receive a satisfactory report, we will initiate the refund procedure. The report submitted by the laboratory are confidential and we will not be sharing the report with you. Decision on the quality and refund is our sole and absolute discretion. Refunds will be processed within 7 business days if return is approved. For all COD and NEFT purchases, refunds will be made in bank A/C as provided. Purchases by credit cards will be refunded to the credit card account. We will not entertain any requests for refund to a different account or refund by means of a different mode. In the event that returns and refunds are not approved, we will send the product back to you. You will have to bear and pay the costs of shipping/courier and insurance.