Frequently Asked Questions
Why should I buy from H&M Designs Inc.?
H&M Designs Inc. combines over 56 years of family expertise in diamonds and jewellery manufacturing with modern design, customization capabilities, certified diamonds, and transparent pricing.
What makes H&M Designs Inc. different from traditional jewellery stores?
We are manufacturers first and retailers second. This allows customers to purchase directly from the source while benefiting from superior craftsmanship, customization options, and competitive pricing.
Why are your prices often lower than traditional jewellery stores?
Because we manufacture our own diamonds and jewellery, multiple intermediary mark-ups are eliminated. This enables us to offer exceptional value without compromising on quality.
Do you manufacture your jewellery in-house?
Yes. Our diamonds are cut and polished and our jewellery is crafted through experienced in-house manufacturing processes, ensuring strict quality control.
Are your diamonds natural or lab-grown?
All jewellery from H&M Designs Inc. is crafted using natural diamonds unless specifically chosen otherwise.
Are your diamonds certified?
Yes. All our jewellery pieces and solitaire diamonds are accompanied by certification from reputed gemological laboratories.
Is the gold hallmarked?
Yes. All gold jewellery is BIS Hallmarked, ensuring purity and authenticity.
What gold purity do you offer?
Most of our jewellery is crafted in 18K gold, unless specified chosen otherwise from options as 14K & 22K.
Do you provide jewellery valuation certificates?
Valuation certificates can be provided for eligible purchases upon request.
Can I customise a jewellery design?
Yes. Customisation is one of our specialties. You can modify the design, diamond size, gold colour, gemstones, and budget according to your requirements.
Do you make jewellery based on customer sketches or images?
Absolutely. Share your inspiration image, sketch, or design concept and our design team will help bring it to life.
Can I use my old gold to create a new design?
Yes. We can redesign and remanufacture jewellery using your existing gold, subject to evaluation.
Can I choose different gold colours?
Yes. Most designs can be produced in Yellow Gold, White Gold, Rose Gold, Two-Tone, or Three-Tone combinations.
Can I engrave a personal message on my jewellery?
Yes. Most jewellery pieces can be personalised with initials, names, dates, or special messages.
Do you offer jewellery exchange?
Yes. Eligible jewellery purchases may qualify under our exchange policy.
Can I upgrade my diamond jewellery in the future?
Yes. Most purchases may qualify for future upgrade options subject to prevailing company policies.
What is your return policy?
Eligible products may be returned within 7 days of delivery, subject to our return policy terms.
Can customised jewellery be returned?
As customised jewellery is specially manufactured according to individual requirements, it may not qualify for return unless there is a manufacturing issue.
How long does a refund take?
Approved refunds are processed according to banking timelines and payment methods.
How long does it take to make customised jewellery?
Production timelines vary depending on the complexity of the design. Our team will provide an estimated completion date before confirmation.
Do you ship across India?
Yes. We deliver safely across India through trusted logistics partners.
Do you offer international shipping?
Yes. International shipping is available for many countries. Please contact us for specific details.
Is my jewellery shipment insured?
Yes. All jewellery shipments remain insured until delivery.
How can I track my order?
Tracking details are shared once your order is dispatched.
Can I wear diamond jewellery every day?
Yes. Most of our designs are specifically created for everyday wear.
How should I clean my diamond jewellery?
Use a soft brush, mild soap solution, and lukewarm water. Avoid harsh chemicals.
How should I store my jewellery?
Store each piece separately in a jewellery box or soft pouch to prevent scratches.
What if my ring size changes later?
Many ring designs can be resized depending on the construction of the piece.
Can I order jewellery as a surprise gift?
Yes. We can assist with discreet packaging and gift-ready presentation.
Do you provide premium gift packaging?
Yes. All jewellery is presented in elegant packaging suitable for gifting.
Can I place bulk or corporate gifting orders?
Yes. We undertake wedding gifting, corporate gifting, and bulk jewellery orders.
Do you offer virtual consultations?
Yes. Our jewellery specialists can assist through video calls, WhatsApp, phone, or email.
Can I visit your showroom or office?
Yes. Customers are welcome to visit by prior appointment.
Is online payment secure?
Yes. All transactions are processed through secure payment gateways with industry-standard encryption.
What payment methods do you accept?
We accept UPI, bank transfers, major credit/debit cards, and other approved payment methods.
Do you offer EMI options?
EMI facilities may be available depending on eligibility with our payment providers at checkout.